Hope you had a great holiday weekend - we had lots of food / family / fun so it was enjoyable.

Some good information on customer service.
http://www.wdfm.com/publish/customer_experience_marketing/index.htm

Content Optimization.
http://www.clickz.com/showPage.html?page=3629562

Since it's now 'summer' there will be times when we don't post for days or weeks at a time. Don't despair we're either out and about or getting ready to be out and about.

Have a wonderful day.