We all know one of the main reasons for working on linking is to improve our page rank - are there ways you can adversely impact it - certainly - and you can find out more information at the following link -

http://www.informit.com/articles/article.asp?p=361407

Tomorrow we'll review a bit about what we've talked about so far.

Hopefully you had a good weekend. Our pooch of 14 years hasn't been feeling to well lately, he walks around like a drunk man - believe it or not the vet says that is from an inner ear infection. It's like his whole world is leaning to the right... enough about that though. This week (I promise) we'll start / resume our talk on links. Till then I got this in my in box over the weekend -

http://www.strongestlinks.com/directories.php

It is a list of various directories on the web as well as costs involved with submitting your site to them.

Have a good one.

This week has been a little busier than I expected it would be (not complaining mind you). Hopefully we'll get back into our regular swing by next week. Till then if you have a chance check out our latest newsletter -

http://www.blitzpromotions.com/blitz245-05jan.htm

Happy New Year !!

So how many resolutions have you broke :o) - this week we'll work on continuing our discussion about linking / how to link. We want to wish everyone a wonderful, safe, prosperous New Year.

Tim and Lisa.

We just want to take a moment to wish everyone a wonderful holiday. We've decided to scale back a bit during the holidays so our next useful post :o) will be on Jan. 3rd. We hope during this season you take some time out to spend with your family and friends.

We had talkes some earlier about upselling and cross selling on your site - the following article gives a nice explanation along with ten tips on making it work (or making it work better).

http://www.ecommerce-guide.com/solutions/customer_relations/article.php/3448341

Have a great weekend.

How is search engine marketing doing? How is it growing. You can find details and a nice report on the following link.

http://www.sempo.org/research/sem-trends-2004.php

The barrel is pretty full today so we'll give you some wrap up thoughts tomorrow and then talk some more about links next week.

One of the things we need to make sure of before we work on contacting links is to make sure we have our own site in order. Today we'll talk about our links page -

Some people speculate that it is better to name the resources page something other than links.htm. They suggest using something like resources.htm. That however is up to you - if your site has been around a while and your page has some good page rank then don't change it.

Make sure that the links page is linked to every page in your site.
Once you get more than 20 links or so on the page make sure to subdivide that page into individual category pages. Then you want to make sure these individual category page are listed on your site map.

On the links page make sure that you have instructions and requirements for how people can contact you for a link - include html code that they can cut / copy / paste. List the types of links your looking for and one's that you won't accept.

Make sure to include specific steps on how to contact you. As you get questions from potential link partners make sure to list those questions/answers in a mini faq.

Till tomorrow take care.
Tim

One thing about links before we go further is can links to your site penalize you... let's thing about this for a moment. If bad sites linking to you could penalize you then your competitors would all be putting your links on bad sites. You have no control over who links to you ... only who you link to. We'll discuss this further as we go along on how to choose a site that would be a good link.

A good article discusses this on SEO Chat -

http://www.seochat.com/c/a/Link-Trading-Help/Can-You-Get-Penalized-for-Inbound-Links-to-Your-Site/

The rest of the week we'll talk about choosing sites you want to link with.

Tim

Hope you enjoyed your weekend and got all your shopping done. This week we'll continue talking about links and how to do them. Till tomorrow we hope you enjoy your Monday.

Hope you enjoyed your week. We're going on a shopping adventure today and hopefully it will all be finished by the time we hit the check out counter. I found this article pretty interesting in my inbox this morning - eight ways to not optimize your site. Some good reading.

http://www.seochat.com/c/a/Search-Engine-Optimization-Help/Eight-worst-search-optimization-techniques/

Have a good weekend.

Tim

One thing I think many people forget about during the link process is keeping track. It's pretty easy to do -

1) Create a spreadsheet.
2) Across the top list the following - Site - Link page - Page rank - Contact info - Contacted - Link up - Recontact - Recip link - check link.

Site - Name / URL of the site.
Link page - Where their links page is.
Page rank - Page rank of the links page.
Contact info - How to contact them / Form or email address.
Contacted - Date you contacted them.
Link up - Date you put their link on your site.
Recontact - Date you recontacted them.
Recip link - Date your link is on their site.
Link page - Where your link is located on their site.
check link - Every month or two make sure your link is still on their site.

We'll continue or discussion on this next week.

See you tomorrow.

So on with some talk of getting links - first before we talk about anything you need to decide how you are going to get other sites to link with you.

Let's pretend for a moment that you sell socks online.

Your main keywords are:

black socks
white socks
mens socks
ugly socks

So you need to create some links / link text for each of those keywords - the MAIN thing to remember is that we want those keywords in the link text and in the descriptive text. Another thing is that you do not have to point that page to the index page on your site - after you have a good pagerank on the front page - 5 or 6 - you can start working on targetting individual pages.

So a link for black socks would look something like this -

Black Socks - Black socks and more can be found at My Ugly Socks.

Then create the links for the other keywords. Now when you are seeking links rotate them. More tomorrow on links.

Tim

I know I mentioned we were going to be talking some about links - but in reading my email this morning I came across some instructions on creating a Christmas greeting / Movie. You might find it interesting as well.

http://www.informit.com/guides/content.asp?g=msoffice&seqNum=107

Hope you enjoy it as well.

Hope you had a wonderful weekend. Just a reminder we'll be talking this week a bit about links and link strategies. If you aren't subscribed to our newsletter make sure that you check it out on the web.

Have a good one.
Tim

Couple of articles of note -

Explorer loses more market share -
http://www.onestat.com/html/aboutus_pressbox34.html

And there is some talk of a Google link dampening change - I think we'll discuss a little more about links in next weeks discussion.

http://www.seochat.com/c/a/Google-Optimization-Help/New-Links-Does-Google-Use-a-Dampening-Filter/

So make sure to read it and next week starting on Tuesday we'll talk more about it.
Till then have a wonderful weekend.

The federal government is offering a free credit report every year. You can find details at the following site -
https://www.annualcreditreport.com/

It's on a rollout schedule based on where you live.

I had a client call us this morning excited about getting their first order from their site - they were excited about getting it, but were wondering how someone found them when the site had been only open for a day.

My response to her was to ask the client. Just explain that you're doing market research and ask them how they found you. Some folks won't remember exactly how they found you but others will.

Till tomorrow,

Have a wonderful day. Tim

Hopefully everyone had a wonderful Thanksgiving - we had a great time eating turkey, watching football and playing with my daughter Haley, so needless to say we had a very enjoyable time.

This week I'm not sure exactly what we're going to talk about yet, so we'll play it by ear.

Tim

We've had some computer malfunctions this week - a reminder if you haven't done a backup recently then don't forget to do it... today, right now!

We'll resume our posting after the Thanksgiving holidays - just want to take a moment to wish you and yours a safe, happy, fun holiday.

Tim and Lisa

It's Monday - hope your email is bustling with those holiday orders. Seems like the holiday shopping season starts earlier every year. Have you made your site shopper friendly -if not, or if you're in doubt make sure to check out the archives. I can't believe that Thanksgiving is next week.... Not sure yet what exactly we'll be talking about this week but hopefully it will be something useful.

Take care,
Tim

Hope you had a good week. Big news this week is Microsoft unveiled their "new" search engine - check out how your sites ranking for the keywords at the link below.

http://beta.search.msn.com/

Have a great weekend.

Got this article a couple of days ago and it's pretty interesting.


Do I Need an RSS Feed?
By S. Housley
RSS has been around for more than 10 years but has only recently become popular. RSS provides headlines and summaries of information in a concise and standardized way.
Benefits for Publishers
1.) Avoid Spam Filters
Statisticians estimate that 70% of the email transferred each day is spam (unsolicited email). With that statistic, even opt-in users risk losing valuable messages in the cesspool of spam. RSS feeds effectively nullify spam as an issue. Requesting feeds allow users to maintain complete control over the content they view. Users can easily opt-in and out of feeds that provide content of interest or importance.
2.) Expanded Reach
RSS allows publishers to reach a number of new and different markets that typically are less crowded with competition. Many small businesses are often slow to adopt or learn new technologies, giving businesses that lead the way a competitive advantage.
3.) Content Syndication
Syndication of feeds increases exposure.

4.) Repeat Visitors
RSS is all about repeat visitors. Users who have previously visited a site often have a stronger connection to the site and are more likely to purchase or trust the information on the site.

5.) Free web traffic
As the internet has evolved, many webmasters have found that what was once free traffic must now be paid for in order to sustain decent visitor statistics. RSS is in a unique position to bring free traffic because they are content-driven, and if they include interesting or valuable information, will pique the curiosity of web-surfers and entice them to visit a particular site.

6.) Less Effort
Newsletters and E-zines undeniably bring visitors, but the effort involved in creating, distributing and maintaining a newsletter can be a burden. Maintaining the list, ensuring the list is clean, growing the subscriber base, updating and removing bad e-mail addresses, all take time. RSS feeds are not burdened with those issues. There are easy-to-use RSS feed creation tools that require little effort, allowing publishers to recycle content, often simply cutting and pasting into RSS feed creation software.

FeedForAll RSS feed creation - http://www.feedforall.com

Consider supplementing existing communication venues with RSS. Place the contents of newsletters into feeds and measure the results. You might be surprised at the added traffic.
Examples of various feeds with different intended purposes -

RSS feed - http://www.rss-specifications.com/blog-feed.xml

Establishing expertise in a specific field.
Business Feed - http://www.notepage.net/blog-feed.xml

Contains product and industry information.
Marketing Feed - http://www.softwaremarketingresource.com/blog-feed.xml

Builds relationships, endorses products in industry sector.

RSS has potential to help companies develop strong relationships with consumers and creating brand loyalty with customers. While the world will not end tomorrow, nor will business come to a screeching halt if you don't use an RSS feed, there are a number of reasons online businesses should consider using RSS feeds.

About the Author:
Sharon Housley manages marketing for NotePage, Inc. http://www.notepage.net and FeedForAll http://www.feedforall.com .

We talked about Firefox a little last week - Search Day is doing a series on the browser - you can check it out at the following link.

http://searchenginewatch.com/

Also another good article on some obvious web design mistakes.

http://www.gerrymcgovern.com/nt/2004/nt_2004_11_08_navigation.htm

Have a good one.

Hope everyone had a wonderful weekend. I'm not sure exactly what we'll be talking about this week. I guess we'll play it by ear.

I am horrible at copywriting - if you're in the same boat you may want to check out this book from Ken Evoy and crowd -


http://mycps.sitesell.com/blitzpromotions.html

Till tomorrow - we hope you have a wonderful day.

A few days ago we talked about making sure your site looks good in any browser, below is some evidence to back that up.

http://www.computerworld.com/developmenttopics/websitemgmt/story/0,10801,97176,00.html?f=x259

Now may be a good time - if you haven't already - to see how your site looks using Firefox.
http://www.mozilla.org/products/firefox/

Hope everyone has a wonderful weekend.

Tim

A while back there was some discussion about a three click rule - basically it was assumed that your customers would click three times and then leave. Does that rule still apply. Click on the link below for some nice discussion on that subject.


http://www.uie.com/articles/three_click_rule/

Till tomorrow,
Tim

So how can you make your site comfortable?

1) Make sure everything is spelled out - make sure they know things like -
a) when will there order ship.
b) exactly what is your refund policy.
c) can they track their order.
d) make sure they know you'll be sending them email - filters etc. block out a lot of mail, make sure that they know the email address you'll be using.

2) Use good descriptions / images for your product. Include the exact size / color / of the product.

3) Make sure you have all your contact information on each page.

4) Explain exactly how the order process will work.

Sorry for the non posts a couple of times last week. Tomorrow don't forget to vote - doesn't matter who you vote for - just do it. We won't be posting on the blog tomorrow - we'll resume Weds. with some things that we missed last week.

Till then have a wonderful Monday.
Tim

Confidence -

So how can you instill confidence in your buyers?

1) Provide testimonials from your current customers. How do you get testimonials? Believe it or not the easiest way is to ask them for one. Some will trickle in on their on, but the easiest way is to email them and ask how they like your product, what can you do to make it better.

2) Include an about us page that tells about you , why you decided to start the business, what makes you different from some of the other folks.

3) Include your phone number and easy to find contact information.

Till tomorrow,
have a good one.
Tim

Warm and Fuzzy - so what does that mean? There are several different ways that you can make your site warm and fuzzy.

1. Security.
2. Confidence.
3. Comfort.

Today we're going to talk a little about security. Prospective buyers want to know and be assured that -

a) No one is going to take there credit card information.
b) There personal information is going to be safe.
c) They won't be getting spam if they ordered.

So here are some tips -

1) Make sure your order process is secure - make sure that you tell your customers it is secure.
2) Have a privacy policy - tell them exactly what you're going to do with their personal information. Make sure that you explicity tell them what you're going to do with their information (I know I repeated myself, but it is important).
3) Explain to them how and what kind of email communication they'll get from you (and what they won't get).

Tomorrow we'll talk some more, till then have a wonderful day.
Tim

This week we're going to continue our talk on getting ready for the holidays - sorry we missed Friday :o) Below is an article I also think is relavent -


Internet Tip of the Week
by Bob Osgoodby
Information Overload
We receive so much information on the Internet, especially via email, that many times we have difficulty separating the good "stuff" from the junk. Most of us put unsolicited email (spam) in the junk category. By the time we weed through all that "stuff" however, we are approaching information overload, and may give "short shrift" to the really good information we receive.
One way to overcome this very real problem, is to create email filters for things you may wish to read at a future time. For example, create a generic filter for the ezines or newsletters you subscribe to, or one for each. This will then automatically separate this good "stuff" from the junk. You can then keep your "inbox" clean and read the information at your leisure when you are less harried.
Use your email filters to weed out the junk. It only takes a moment or so to create a filter, and this will keep all the repeat spam out of your inbox. The best way to filter spam, is not to filter on the senders email address. Most of these are forged anyway, and are different every time. Pick out some "key words" contained in the body of the message. "Stop Snoring, Own an offshore retirement fund, $16,000+ with ONE $20 gift" just to name a few. Filter out those emails that match your key words.
Some of the spam is one time only and you don't need to be concerned with that. One way to do it, is to create a folder titled "Spam". Every day, instead of simply deleting them, transfer them to this folder. If you see a pattern developing, you can easily pick out the worst offenders, and create a filter for them.
When you subscribe to an ezine or newsletter, don't make a summary judgment that you don't want it. Most publishers try to provide a "variety" of items, and it may take several issues before you both click. Like a baseball player, don't expect a "homerun" every time at bat. Give it a half-dozen or so issues before making up your mind. You may simply get an issue that doesn't appeal to you, but the next might be a winner.
Some people go so far as to set up a separate email account just for their personal use, and another for their ezines, which is not a bad idea. But, if you do this, for goodness sake remember which one you used. Most publishers use list servers for their mailings. You can't unsubscribe from a publication except from the address that they have on file. To prevent the "cranksters" from running amok, they require you to be signed on the address they have on file in order to be removed.
If you decide you don't want a particular publication any longer, try to unsubscribe, and if you get a message that you are not on the list, it does little good to rant and rave. If you're not there, you're not there - period. While most publishers don't want people on their list who don't wish to receive it, they have no idea what email address you used when subscribing.
Most publishers will make an honest effort to remove you from their list, and threats to report them for spamming, will not help them to remove you. The majority of the time the people who complain are using a free email account, and are automatically forwarding the mail to their main address. To compound matters, they forgot they are doing this, and get aggravated when they can't unsubscribe under their main email address.
If you are receiving a publication and cannot unsubscribe, filter their publication automatically into your trash basket. This will save you and the publisher a lot of aggravation.
There is a great deal of information on the Internet. If you approach it wisely, you will benefit. If you don't, you may be suffering from information overload, and deleting some really good information mixed in with all the junk mail you receive.
-----
Did you know that subscribers to Bob Osgoodby's Free Ezine the "Tip of the Day" get a Free Ad for their Business at his Web Site? Great Business and Computer Tips – Monday. Wednesday. and Friday. Instructions on how to place an ad are in the Newsletter. Subscribe at: http://adv-marketing.com/business/subscribe2.htm

I got this article yesterday and thought I would substitute it for what I was going to talk about today - it's still very pertinant - about keeping things simple.


Simplify for Success
The distractions of complexity are everywhere.
Look Around!
Your customer’s business, decisions, interactions and communications with their
customers are continuing to get more complex. Today’s sales landscape offers more
products, more services, more options, more choices and more providers than ever
before. Business is moving at a dizzying pace and people are trying to juggle more
projects, more priorities, more responsibility and more balance.
Salespeople and business owners are trying to manage more customers, more
information, more technology and more distractions that have nothing to do with
selling more products and services.

This is not a picture of doom and gloom but rather a picture of opportunity. This is an opportunity to communicate more effectively, to follow-through more thoroughly and
your opportunity to make your customer’s life easier, and more profitable! To sell
more and increase profits immediately, simplify the following areas:

SIMPLIFY COMMUNICATION and CONTENT.

GET TO THE POINT! Never say in 100 words what can be said in 25 words. The
important part is the substance of what you say rather than how long you take to say it. Simplify by cutting in half any written, verbal or e-mail communication with your
customer. Begin a proposal or presentation by simply stating the three key points
around which you will provide impact to your customer. Be clear and concise in all
that you say.

SIMPLIFY PREPARATION

This doesn’t mean eliminate preparation and start "winging it" through sales
presentations. Break planning into fifteen minute segments and designate a topic
for each block.

SIMPLIFY HELPING THEM BUY

Help your customers buy rather than just trying to sell them. Help your customers
buy in both short and long cycles through the use of multiple resources, decision
making levels and relationships.

SIMPLIFY TONE AND PACE

Repeatedly practice your delivery and presentation with an emphasis on being
conversational. Emphasize the skill of talking with your customer rather than talking
to your customer. Breathing is the key to both tone and pace so insure that you have
plenty of air in your lungs.

SIMPLIFY FOLLOW-THROUGH

When it comes to productive sales behavior, follow-through ranks as the highest
priority. It is the most talked about and least executed activity in the sales toolbox. You will service your customers at a higher level and sell more when you execute on follow-through relentlessly. It is the one or two things you do differently that make
you memorable in the mind of your customer. Never underestimate the power of
urgency and immediacy. Stated simply, you must do what you say you will do
consistently and with greater focus if you want to put significant distance between
you and your competition!

SIMPLIFY THE EXPERIENCE

Here’s the bottom line: Your customer wants you to simplify their life by simplifying their experience! Your customer is looking for every way possible to increase their
sales and improve the profitability and performance of their company. You possess
key strategies, services and products to make these goals a reality.

SIMPLIFY the experience for your customers and get ready to increase your sales,
margin and effectiveness BIG TIME!

Brent Patmos is President & CEO of Perpetual Development, Inc., specializing in
Sales Training, sales seminars and consulting. Mr. Patmos can be reached at
480-812-2200. http://www.perpetualdevelopment.com

Till tomorrow,
Tim

Load times - Even though many people have high speed internet access, many people don't (about half of your potential customers). If your site takes a month to load then they aren't going to wait.

A great place to check your load times can be found at the following link -

http://www.websiteoptimization.com/services/analyze/

So how can you speed up your site -

1) Keep flash etc. to a minimum.
2) Optimize your images.
3) Use thumbnails if you have a lot of images - make sure that you have two images saved - a large one for when folks click on the link and a smaller one for the thumbnail - many times I've seen sites that have both saved as the same image, that basically defeats the purpose.

Have a good one.
Tim

Browser compatability - a while back you could safely design your site for Explorer and forget about it. These days with all the security problems many people are switching to different browsers. The main browsers these folks are checking out are -

Mozilla - http://www.mozilla.org/

Firefox - http://www.mozilla.org/products/firefox/

Safari - http://www.apple.com/safari/ This is apples alternative.


The best thing to do is -

a) download the browser.
b) check out your site.
c) place an order.

How do things work - any glaring problems work on correcting them.

This week we're going to continue our series on getting your site ready for the holidays. This week we're going to talk some about the look and feel.

Tuesday - Browser compatability.
Weds - Load times.
Thursday - Warm and fuzzy - how secure is your site.

Hope you have a great Monday.

Tim

Hopefully you learned a bit this week in our series on prepping your site for the holidays - really I should have started the series sooner but better late than ever.

Remember that many times we get blinded when working on our sites - what may be simple and plain for us may not be for someone else. Things we look at day in and day out may be hidden to others. That's why it is extremely important to get feedback - from your friends and especially from your customers.

The next week or two we'll continue talking about some tweaks that you can make to your site.

Have a great weekend.
Tim

Here are some questions to ask the test subject -

1) Was their anything difficult about the order process - if so what?
2) What would be one thing that would make the process easier?
3) Do you have any suggestions for additional products?
4) Could you easily find -
a) Sign up for the newsletter.
b) Toll free / phone number.
c) Contact information.
5) Did you feel secure on the site?

Now some things to consider -

1) How long did it take them to buy the products. If its more than 4 or 5 minutes how can you streamline the process.
2) Did they ever appear to get lost in the process - if they did get lost - where did they get lost at. Did you provide an easy map to get unlost?
3) Did they hesitate any during the order process - why did they hesitate. If something was unclear, what was it, how you can you make it clear.
4) Was it easy for them to find the second product. If not why? What can you do to correct it.

The order process should be no more than two or three clicks at the most to order.
At each stage of the order process - the next step should be outlined clearly - as well as instructions for how to do the current step.
Contact information - including a telephone number - should be provided in case folks get lost along the way.
Security of your site / pages / should be highlighted during the process.
Explain to people what you're going to be doing with their personal information.
Reiterate why they should trust you.
Perhaps include a testimonial or two within the process.

Tomorrow we'll talk a little about some questions you can ask your test subjects.

Tim

The next thing to do to get your site ready for the holidays is to think of five or so good friends that you know well that aren't your current customers. Invite them individually to your house and give them an assignment on your site - you can't give them hints.

Ask them to pretend they are shopping for "x item". Point the browser to your front page and watch them as they navigate to buy the product. Just before they enter in their credit card information tell them that they just remembered that they need "y item" as well.

The more obscure the "x and y item" the better - ie it shouldn't be visible on your front page at all. Tomorrow we'll talk about some things that you could learn from this experiment.

Tim

This week we'll be talking about some more things you can do to your site to get ready for the holidays.

Hopefully everyone had a wonderful weekend, I know we did. It is getting cooler hear and the leaves are starting to change colors. So we know that winter is just around the corner (whether we like it or not).

Tim

Hopefully you enjoyed the series this past week. Haley has a day off from school, so if everything goes according to plan it may be a long weekend for us as well :o).

Next week I think we'll continue on some touch-ups you can do in preperation for the holiday season. Hope you have a great weekend too!

Tim

Spread the word - one of the best methods of promotion is word of mouth. Whenever we get a client referral we know that the "selling" part of our job is so much easier. So how can you get referrals:

1. Ask - ask and you shall receive! When you send a follow up note to make sure your product arrived, and they are satisfied with it ask them to send you more business.
2. Bribe them - you can include that if they send you a new customer and they buy something you'll give them a discount or something free.
3. Make it easy - make sure to include your websites URL / contact information where it's appropriate on your product. You may want to include a small free gift like a magnet, pencil etc. Remember out of site is usually out of mind.

Till tomorrow,
Tim

Why Buy? Some things you need to make sure you do in order to answer this question.

1. Make sure you include testimonials from your satisfied customers.
2. Ensure that your shipping policies, return policies, frequently asked questions are listed prominently on your site.
3. Give them a reason to buy now - today.
4. Explain to them about security and how your order is secure.
5. If they don't buy then encourage them to sign up for your newsletter / literature.
6. Make sure to compare your prices to other sites - if your prices are more expensive make sure to list plenty of benefits / reasons why.

Tim

The big thing to make sure you do this holiday season is to offer folks the option of buying a gift card or gift certificate. Billions were spent last year on gift cards. When you use this you also get two customers instead of one (the person who buys the card - and the person who redeems the card). You can find a ton of vendors (check the paid links) by searching Google - click here.

Make sure to price shop to compare rates etc. If you can't take advantage of it for this holiday season, make sure to put on it next years "to do" list.

Tim

We didn't get any questions last week, so we'll continue on as before. This week as you prepare for the holiday rush (which some folks are having right now). We're going to give you a few hints on how to maximize things.

1. Gift cards and Certificates.
2. Why Buy.
3. Spread the word.

Have a great day!!

Hopefully everyone had a wonderful weekend - this week you get to send in questions that you have and we'll attempt to answer them.... they can be about anything business related - we'll post them as we get them this week. If we don't get any questions then we won't post anything till Friday.

Tim

Hope your week has gone well - sorry for the lack of posts - definitely been busy here this week. This weekend we hopefully will be able to catch up a bit and bring you more posts next week ... I'm not complaining though, being busy is good.

Tim

A little self-serving advertising - if you haven't subscribed to our monthly ezine then now is the time. Full of news that you can use. Use the link below to subscribe.

http://www.blitzpromotions.com/subscribe.htm

Hope everyone had a wonderful weekend. We had a festival in our town and Haley got Friday off, so we had lots of fun. It didn't rain as much as it could have, so we were soggy but not swamped, so that was definitely an answered prayer.

Till tomorrow,
have a wonderful day.
Tim

A pretty good blog from the folks that brought you search engine watch can be found here -

http://blog.searchenginewatch.com/blog/

Looks like we may not get as much rain as they expect - so we won't need a boat... maybe just a small raft :o).

Till Monday,
Take care.
Tim

I was speaking to some folks yesterday and the topic went to business plans. Business plans aren't really that hard if you follow some templates that are available online. My belief is that without a plan - how can you know how your business is doing?

Details on creating a business can be found below.

Part 1 - http://www.blitzpromotions.com/blitz191.htm
Part 2 - http://www.blitzpromotions.com/blitz192.htm
Part 3 - http://www.blitzpromotions.com/blitz193.htm

We're supposed to get between 5 - 10 inches of rain here tomorrow. We usually flood when we get 3 or 4 inches. Hopefully we won't get that much but if you don't hear from me for a day or two that's what the deal is. I live on a cliff :o) - so the water shouldn't get here but you can never tell about power / phone lines etc.

Stay safe,
Tim

Did you know that you can learn a lot about your competitors from Google alerts -
.. when they get new links
.. post news
.. change their site
.. etc.

You can learn more about the program here -

http://www.google.com/alerts

An excellent article on how spyders work - including a link to the first article.

I'm sure you will enjoy it and learn something (just make sure to explore all the links).

http://searchenginewatch.com/searchday/article.php/3406891

Tim

Hopefully everyone had a wonderful weekend. This week we hope to start working on implementing a couple of those tracking solutions... that is if everything goes well. This week we also plan on doing "best of" for the week - then next week we'll give you some updates on the tracking.

Till tomorrow,
Tim

A soggy week - but looks like a wonderful weekend ahead!!

We've been getting a good ezine DEMC for several years - check out last weeks issue, especially universal laws and truth.

http://www.demc.com/newsletters/9_8_04.html

An excellent article on the basics of search engines.

http://www.webreference.com/authoring/search_engines/

Also make sure to check out our latest newsletter.

http://www.blitzpromotions.com/blitz241-sept04.htm

Have a good weekend.

Tim

Something newsworthy from Overture - seems like they're going to a default broad match in the near future. What that means is that it will be harder to pinpoint those keywords. Details can be found at the following link.

http://www.webproworld.com/viewtopic.php?t=14822

How was your weekend. ... hopefully you didn't work (the whole weekend) and got to do something fun. Haley and I Beta tested an online game and we had a blast.

Today we're swamped (with work - but I'm definitely not complaining), and we might be swamped with the remnants of the hurricane if the weather folks are right. So updates to the blog my be a little sporadic. What we may do is refer you to some things we've already done.

That is as long as we have power and we're not having storm. We'll try to implement the two trackers next week.

Stay safe!

With the holiday weekend coming up, I was curious about the history of Labor Day - if you're curious you can find out more information here -

http://www.holiday-central.net/labor-day-celebrations.asp

We hope everyone enjoys a safe, fun weekend.

We should be back on Tuesday.

Tried to post a beautiful comparison here - but it didn't work.

Check out a table with all the stats packages.
http://www.blitzpromotions.com/blog-report.htm

Next week we'll tell you which one's we've chosen for further testing.

Talk about fast... the cd for the Windows update arrived today - so instead of 6-8 weeks it actually took 2 or 3 days. I still haven't gotten the courage to upgrade. But maybe in a few weekends I'll have the time to do it right-- you know back up things before hand etc.

This week we're going to be trying to compile the stats packages into a nice table then choose a couple of them to review further. That update should happen within the next day or two.

Have a good one.

Tim

A few misc. things on this Friday.

Last night we went to a birthday party at our local pool. I've been working with Haley practically the whole summer, teaching her how to swim. Well last night - she just did it - she swam about five or so feet, then more. To me that is a good example of internet marketing. You have to "do" a lot of different things. Many times it may seem that what you're doing isn't worth it, your friends think you're crazy etc. Then everything comes together and you start "doing" it. So DON'T GIVE UP.

Microsoft has releases the big SP 2 update. If you don't want to download it or if you're like me and your internet connection is slow. You can order a CD free from microsoft by going here.
Click Here. I ordered mine today so I'll let you know when I get it. Be warned though, some folks are having trouble with different things with the patch. You can get an idea of those things by checking out the following link.
http://techrepublic.com.com/1200-22-5303956.html?tag=e101


A great article on how spyders and web crawlers work:
http://www.webreference.com/authoring/robots/


Have a great weekend.

We take a break today to bring you a nice tool you can use for your optimization.

URL Info -

http://www.faganfinder.com/urlinfo

You can use this tool to find out almost anything about a url. It's a great tool to check backlinks.
My suggestion would be to start with your URL - then work on the competition.

See you tomorrow.

There a quite a few solutions for ROI that would break the bank. Some of those are listed below.
Our focus is to find some that are useful for small business. So you can do your own research on these.


Webabacus - http://www.webabacus.com
Site Intelligence - http://www.site-intelligence.co.uk
Webtraffiq - http://www.webtraffiq.com
SteelTorch - http://www.steeltorch.com
Nedstat - http://www.nedstat.com
WhiteCross Systems - http://www.whitecross.com
Intellitracker - http://www.intellitracker.com
NetGenesis (CustomerCentric Solutions) - http://www.customercentricsolutions.com/
Clickstream - http://www.clickstream.com
Accrue - http://www.accrue.com
RedSheriff- http://www.redsheriff.com
RedEye - http://www.redeye.com
Speedtrap - http://www.speed-trap.com
Touch Clarity - http://www.touchclarity.com
Visual Insights - http://www.visualinsights.co.uk

Till tomorrow have a good one.

Today we look at two more stats packages -

Sawmill -
http://www.sawmill.net/organization.html

ROI - Possible to track downloads
Normal search stats - Yes
Reports - Yes
Your server or theirs - Your server
Multiple sites - yes with additional cost
Cost - - $139.00 for a single profile.
More pricing details -
http://www.sawmill.net/us_pricing.html

Funnel Web - We look at the Funnel Web Profiler
http://www.quest.com/funnel_web/analyzer/

Their website is difficult to find answers you're looking for.

ROI - Possible
Normal search stats - Yes
Reports - Yes
Your server or theirs - Yours
Multiple sites - No
Cost - - Free - additional cost for modules.



Till tomorrow have a good one.

Tim

Weekends sure do fly by - Monday is here though whether we like it or not. But the great thing about Monday is your week is like a blank sheet of paper. You can do what you want to with it.

I found a really great newsletter on the web this weekend. The goal stuff is a great gem. You can find it at the link below.

http://www.marketingsecrets.com/massiveissue.html

This week we continue reviewing the stats programs.... why would we spend so much time on this. If you don't know how many / where your visitors are coming from, how can you know that you're improving (or not).

Tim

Hey it's Friday. Hope you have had a wonderful week.

Next week we should complete the reviews of the stats / ROI programs. Then we'll work on our recommendations.

Here's your assignment for the weekend.
Make a list of your five "best" customers.
Write a letter (NOT an email) to the first one on the list.
Just make it a thank-you letter. DO NOT try and sell them anything.

It can be short / sweet - two or three paragraphs or so. Just thank them for being your customer. Tell them you appreciate them (and why). Make sure to mail it on Monday.

Tim

Two more stats programs today:

Deep Metrix:

http://www.deepmetrix.com/livestats/net/index.aspx

They have several different programs - we'll focus on the commerce one since we're interested in tracking sales as well.
http://www.deepmetrix.com/hosted/commerce/index.aspx

ROI - YES
Normal search stats - YES
Reports - YES
Your server or theirs - Theirs
Multiple sites - NO
Cost - ~ $200.00 / month

Urchin
http://www.urchin.com

Urchin has different modules that you "plug in".
Here's a nice master list of features.
http://www.urchin.com/products/feature_list_master.html

Again we'll go for the campaign module.

ROI - YES
Normal search stats - YES
Reports - YES
Your server or theirs - Either
Multiple sites - Yes (increases cost)
Cost - around 5 k -
http://www.urchin.com/products/purchase.html

Tomorrow we'll have the weeks wrap up.
Tim

Today we're going to look at a couple more trackers.

Free Stats -
http://freestats.com/

ROI - NO
Normal search stats - YES
Reports - Yes
Your server or theirs - Theirs
Multiple sites - No
Cost - from Free (with a banner on your site) to $8.99 / month.
Details on each plan can be found here -
http://www.freestats.com/learnmore.html

CH Web Analyzer

http://www.softngine.com/analyzer/analyzer.htm

Details below are for the professional edition.


ROI - No - but this is just from a quick glance - it may be possible.
Normal search stats - YES
Reports - YES
Your server or theirs - Your Server
Multiple sites - yes see price details below.
Cost - This solution you buy

Pricing details are here: http://softngine.com/analyzer/analyzer_pricing.htm

More tomorrow.
Tim

So far we've reviewed the following tracking systems.

Web Trends - http://www.netiq.com/webtrends/products/webtrends/default.asp
Hits Link -http://www.hitslink.com
Smart Tracking http://www.s-tracking.com/
Open Tracker http://www.opentracker.net/
Index Tools - www.indextools.com
Clicked Tracks (hosted) http://www.clicktracks.com/hosted/

You can check the previous days blogs (or check the archives as well).

Pro Analyzer
http://www.proanalyzer.com/
This program is focused solely on ROI

ROI - YES
Normal search stats - NO
Reports - Yes
Your server or theirs - Installs on your Server
Multiple sites - No
Cost - $97.00 (one time)

Click Alyzer
http://www.clickalyzer.com

ROI - YES
Normal search stats - YES
Reports - YES
Your server or theirs - Theirs
Multiple sites - NO
Cost - Varies to traffic - starts @ $19.95
http://www.clickalyzer.com/subscribe.php

More tomorrow.
Tim

Hopefully Charlie didn't cause too much damage in your neck of the woods.

We had a good weekend here. This week we're going to continue checking out some additional stats programs. Till tomorrow we hope you stay warm, safe and dry.

Tim

This week has flown by - the olympics are coming up this week. Below are some links you might find fun (and useful).

TV Listings - http://www.tvguide.com/olympics
NBC's Olympic stuff - http://www.nbcolympics.com/index.html
The "official" site - http://www.athens2004.com/

Enjoy!

Till Monday.
Tim

It's early :o) - got a couple of additional stats packages to review -

The first is Web Trends. I figured this would be a very expensive one (and they do offer an expensive version), we're going to talk about the $35.00 a month version.

http://www.netiq.com/webtrends/products/webtrends/default.asp

ROI - Yes (if you buy the software version - $495.00
Normal search stats - yes
Reports - Yes
Your server or theirs - Their server.
Multiple sites - no

Hits Link -
http://www.hitslink.com

ROI - Yes (if you buy the software version - $495.00
Normal search stats - yes
Reports - Yes
Your server or theirs - Their server.
Multiple sites - no
Cost - Varies - starts at $14.95 / month - probably figure around $50.00 / month.
http://www.hitslink.com/statistics-pricing.aspx

For some reason I like Hits link.

Tomorrow is Friday!!
Tim

Today we review a couple of more stats packages - one note when we get finished we'll offer some analysis / observations / recommendations.

Smart Tracking
http://www.s-tracking.com/

Features can be found here:
http://www.s-tracking.com/features.htm

ROI - NO
Normal search stats - yes
Reports - Yes
Your server or theirs - Their server.
Multiple sites - no
Cost - Price varies according to number of page views - up to 5,000 / month are free.
Pricing details are here - http://www.s-tracking.com/pricing.htm

ROI - NO
Normal search stats - yes
Reports - Yes
Your server or theirs - Their server.
Multiple sites - no
Cost - Price varies according to number of page views - up to 5,000 / month are free.


Open Tracker
http://www.opentracker.net/

ROI - YES - using click streams
Normal search stats - yes
Reports - Yes
Your server or theirs - Their server.
Multiple sites - no
Cost - $16.99 / month Details on pricing can be found here -
http://www.opentracker.net/pages/pricing_detailed.jsp

More tomorrow.
Tim

We'll work on checking two or three stats packages a day -


www.indextools.com Looks like a good package -

They have premium and enterprise versions -
A good comparison of them can be found here -
http://www.indextools.com/products/pricing.html

ROI - yes - enterprise version
Normal search stats - yes
Reports - 100's
Your server or theirs - Their server.
Multiple sites - yes
Cost - Free trial -
Premium version $19.95 / month (50 k pageviews / month)
Enterprise - $49.95 (50 k pageviews / month)
Extra bandwidth costs can be found here -

Clicked Tracks (hosted)
http://www.clicktracks.com/hosted/

They have different products as well - a comparison can be found here -
http://www.clicktracks.com/product_comparison.php


ROI - yes - enterprise version
Normal search stats - yes
Reports - 100's
Your server or theirs - Their server.Multiple sites - yes
Cost - Free trial -
Analyzer hosted $49.00 / month but is extremely limited - extra bandwidth charges also apply.
Analyzer hosted Pro - $239 /month (starts there)

More tomorrow.

This week we're going to be talking about stats. Without a good stats package / program you're like a fish out of water. With a good package you'll be able to know -
a) where your traffic is coming from.
b) how well your advertising is doing.
c) which pay per click terms are converting (and which aren't),
and much more.

For the next few days we'll be taking a look at a variety of stats packages and comparing them.

Enjoy your Monday.

It's Friday - :o)

Friday's treat is a list of five good business / promotion blogs to visit.
http://www.webmasterworld.com
http://www.ablake.net/forum/
http://www.friendsinbusiness.com/board1/
http://www.sitepoint.com/forums/
http://www.cre8asiteforums.com/index.php

Enjoy your weekend.

So what is the best bait - the only way you'll know that is by testing. How do you test - the first thing you'll need is a good stats package. We'll be talking about stats next week - then about testing the week after. For now think a bit about the different kinds of bait that you can use -

- a free newsletter - again like the post you make on forums you want this at least 80% good information and 20% selling your stuff.
- a sales offer - buy 2 get shipping free.
- your pricing - low / high / middle ground which works best.

You get the general idea. Now come up with some on your own.

The folks at Sherpa conducted a survey - you might be interested in the results.

http://www.marketingsherpa.com/sample.cfm?contentID=2780

Till tomorrow.
Tim

So you've found the fish, you've learned where they like to hang out. Now you want to think about what kind of bait you want to use. Since you're hanging out with your customers you'll start to realize some of the things they need / want. Things that keep coming up over and over again. Add these offers to your site and use them as bait.

Example:

Say you have a gift basket site. Your focus is on teddy bears. You learn during your wonderings that a lot of people are asking about baskets for people that already own bears. You work on creating a basket that includes accessories (clothes etc) for current bear owners - you also create a jumbo basket that has the bear and some accessories.

Tim

A Tip today before we learn more about fishing. While you've been finding places where your fish hang out, did you find any forums. My wife when she first started her site got tons of visitors by answering questions on the forum. Just remember:

- follow the forums posting policies.
- make sure advertising for your own site (at the start) makes up no more than 10% of your reply. As you become "known" on the forum you can increase this gradually, but try to keep it below 30%.
- the best thing is to answer questions. Pretty soon you'll become the resident expert.

Till tomorrow.
Tim

One of the best search engine news sources is from search engine watch. You can catch the latest updates by going here -

http://searchenginewatch.com/article.php/2148821 Make sure to check out all the links.

This week (Tuesday - Thursday) we'll continue the series on fishing, which hopefully you'll enjoy.

Till tomorrow,
Tim

I guess one of the biggest things that happened this week was the outage slowdown on Monday.

http://zdnet.com.com/2100-1104_2-5283750.html

One more reason NOT to put all the eggs in one basket.

Till Monday hope everyone has a wonderful weekend.

Tim

Using the information you gathered from yesterday - now do searches for those things.

Try to get at least 10 good urls for each item. Make sure to save these since you'll be using them next week. Don't worry about the page rank of the site etc. Just get the links.

Tim

We have your ideal canidate (or fish) - now we need to learn some things about them.

1) What hobbies do they have.
2) What books and magazines do they like to read.
3) What websites do they visit.
4) Where do they like to travel.
5) The more you can learn about them the better.

Try to make a list of 10 or 20 different things they like / like to do.
If you have trouble with this step then open your mouth and ask the fish. :o)

Last week we talked about the "ideal" fish - this week we're going to talk some about locating those fish. Friday we'll be off to feed the fish :o) - so this weeks blog will run thru Thursday. Tuesday and Weds. we'll talk about fish finding, then Thursday we'll wrap up the week.

Some news of note -

Google (GOOG) hopes to raise 2 Billion (yes that's a B) with their IPO.

http://money.cnn.com/2004/07/26/technology/google.reut/index.htm

What do you think they'll do with all that cash...

Almost the weekend - make sure that you do something enjoyable.

You've figured out what your ideal customer is - now do some research on what other folks have found. Search google for "customer demographics [ your field ]. Example - "customer demographics fishing". You should be able to find some interesting reading on what other folks have found. Make sure to save into your favorites any that are useful.

Have a great weekend.
Tim

Got the ideal customer - should include -
Gender, income, ... etc. Something like -

Female, housewife, family income of 50-60 k, stay at home mom, enjoys daytime tv.

Now we'll expand just a bit. Increase the income up and down slightly. Broaden the occupation a bit, and hobbies as well.

Example -
Female - family income 40-70k, doesn't work, enjoys television. Next week we'll talk a little about things to do next.

So why do we need to get a clear picture of the "ideal fish" (or customer).  The main reason we need to know this is because everything else depends on getting a clear understanding of that fish. If you're having trouble finding the clear picture of your fish then do some research.

a) Ask friends and neighbors who are prospects of your product.
b) If you already have a site then conduct a survey / research with your current customers.
c) Ask some of your competitors - don't be surprised if some folks won't share things with you but you will be surprised a few will.

If you can't get really narrow, then get as narrow as possible (till tomorrow anyway, then we'll turn things upside down a bit).

Tim

Even before we go fishing we need to know exactly what type of fish we're looking for. What you say we just want to catch any fish.... wrong. Just like our website traffic, we want ideal visitors. So what exactly is our ideal visitor?
 
They:
 
1) Must need what we're selling (or our services).
2) Must want what we're selling now (needs and wants are different but we'll take about that later).
3) Must have the means to buy it.
 
So today think about your "ideal visitor". What do they look like? Where do they live? What is their job? Where do they hang out? What do they read? How old are they? How much money do they make? etc. The first ideal visitor we want to be as narrowed down as possible.
 
Tomorrow we'll talk more about our visitor.

Hope everyone enjoyed the weekend. Haley had her first fishing trip and although she didn't really 'catch' any she did get to reel some in. Speaking of fishing, think of some ways that we can apply that to internet marketing. What would you do if none of the fish are biting. We'll talk more about it tomorrow.

Happy Friday.
 
Hopefully everyone has some great plans for the weekend.
 
Couple of notes that may be of interest.
 
Atlas has created a paper on how your rank on the first page affects the amount of traffic that you get. You can get the pdf file by clicking on the link below.
http://www.atlasdmt.com/media/pdfs/insights/RankReport.pdf
 
A nice place to ping your blog can be found below -
http://pingomatic.com/
 
A nice CSS tutorial can be found here -
http://veerle.duoh.com/comments.php?id=208_0_2_10_C
 
Have a great weekend.
Tim

Did you get a chance to think about some complementary things for your site. Besides the story on Build a Bear - we saw another excellent example of this at the beach.

During one of our adventures we went to an amusement park called the Pavillion. A couple of good ideas from these folks included:

1) They had a variety of rides for young and old.
We've been preached to for a long time to focus on a niche. But is your niche too narrow. It could be. You may get more traffic if you expand (a little at a time) horizontally and vertically. Let me explain - say you have a fly fishing site and just sell the flys. You could expand horizontally by perhaps selling - fly fishing poles, a fly fishing guide, fly fishing trips. You could expand vertically by selling other types of fishing products.

2) Almost all of the folks that worked in this small park had a smile on their face.
Do you smile when you talk to your customers on the phone (it is really hard to be a grouch with a big grin on your face). Do you make it easy for people to contact you if you have questions. Do you answer emails (no matter how dumb) with a great attitude and smile on your face.

3) There was only one way out of the park - through the gift shop.
Do you remind people gently when they leave of your latest offer - do you include possible complementary gifts when they are shopping. If not you're missing out on additional sales.

Hope that gives you some more ideas.

Till tomorrow,
Have a wonderful day.
Tim

Todays assignment is to think about ten things that would go well (or complement) your site. Example - if you have a dog site (say you offer dog toys) - you could:

a) Create an ebook on dog training.
b) Create an online obedience dog course.
c) Tape your course and then sell it...

That should be enough to get those creative juices flowing. Tomorrow we'll talk about some things we learned on our vacation.

Did you get a chance to list some of your fears.

When we got to the beach my daughter Haley was very afraid of the ocean and would only venture out to about her ankles. Each day we would go down to the beach and she would practice her "surfing". By Thursday she was standing in waist deep water (to her)... she looked up at me and said "Dad, the waves just aren't big enough today."

So what can that teach you about facing your fears?

Remember the first time you got behind the steering wheel of a car. Do you pay it any attention now... it's just like walking.

1. Start slowly. Break down your fear into small slices.
2. Make sure that you repeat that action daily.
3. In a week it'll be just like driving a car (or surfing).

The weekend went too fast. We had two bar-b-q's. I must say that I really enjoy a good grilled steak. We also rented the movie Paycheck and I must say that I give it a 9.5 out of 10. It has one of the best chase scenes I've seen.

This week we'll be resuming our series on Marketing at the Beach. For homework for tomorrow I want you to list five things you're "afraid" to do in your business. Whether it is cold call, give a speech etc., list them and we'll be talking some about fear tomorrow.

Till then have a good one.
Tim

This week is all messed up - Tuesday I thought it was Monday. Yesterday I thought it was Friday... go figure.

Have you ever downloaded something free and found at that it is filled with spyware. The links below may help you to find some good freebies without the added baggage. As always though make sure to run those spyware checkers after you install anything.

http://www.pricelessware.org/

http://www.nonags.com/

http://www.freebyte.com/freeware/

Enjoy your weekend.

Sorry about the lack of a post yesterday.

MSN is in the process of bringing out their new search engine results - currently they use Yahoo. You can test what your results are at the following link -
http://techpreview.search.msn.com/

You can read some more details at the article below -
http://searchenginewatch.com/searchday/article.php/3376041

Build A Bear -

During our vacation we visited a shopping center / outdoor mall called Broadway on the Beach. My daughter Haley has more stuffed animals than I can count but she decided that she wanted a Build A Bear (although she ultimately chose to build a stuffed dog).

Advertising -

How did Haley know about it - she saw several kids walking around the mall with boxes, which were the new bears homes, and what the new animal was placed in.

The Process -

The buying process was more of an experience than a process. We stood in line outside the door (again another good advertisement, after all if folks were willing to stand in line then it must be worth it).

We then stepped inside the store with about 10 other folks at a time and got to choose which animal that we wanted. Samples of the finished product were on display and prices varied from about $20.00 to $40.00 or so. Haley choose a dog, then we had the choice of adding sounds. Samples of the sound could be played (try before you buy). Haley of course chose a bark.

Next stop was the stuffing station where Haley got to stuff the bear. She put a tag into the dog so if it was lost it would be returned to her at no cost (added value). After stuffing the dog we gave it a bath (with compressed air and a brush (which by the way they sold the brushes - which Haley of course had to have one).

About half the store was dedicated to accessories for the stuffed animals - clothes, dog toys, brushes etc. The whole time I observed no one just had something stuffed but at least a handful of accessories as well.

Customer Care -

Everyone in the store was friendly and went out of their way to make your feel special.

Back end sales -

As I mentioned everyone had at least as many accessories as they could hold.

Follow up -

In order to get a birth certificate Haley entered her information on one of several computers that were setup - Name, address, age, email address etc. I'm not sure of what their follow up schedule will be but I'm sure they will be doing something.


Hopefully that you gives you some ideas on how to improve your own business.

Tim

Hope everyone had a wonderful holiday weekend. We had a great time, Friday we went to my cousins for steak and fireworks, then Sunday we traveled a couple of hours to a family get together (swimming, good food and fellowship). Although we worked yesterday today still seems like a Monday for some reason.

This week we'll be continuing the talk on Myrtle beach and some things we learned there.

Tomorrow we'll be talking about Build A Bear and also some thoughts on MSN and there new look. Till then hopefully you are rested.

Tim

So have you thought about some ways to put your visitor at ease - how about the following.

1) Include your best testimonial on your landing page - make sure to include additional 2 or so testimonials on each additional page. Then make sure to have a page dedicated to all of the testimonials.

2) If you belong to the better business bureau make sure to include that on the front page / check out page as well.

3) Make it easy for folks to contact you by having contact information on every page.

4) Offer a way for folks to get to know you better either by a newsletter, blog, free product, information etc.

5) Make sure any guarantees you offer are listed on the index, product, check out pages.

6) If someone contacts you with a question etc., make sure to email them promptly.

Hope everyone enjoys their holiday weekend. We'll be back on the blog on Tuesday.

Tim.

This is a picture from our balcony on our vacation.

We drove for about 11 hours to get to the beach. We drove mostly at night, that way everyone slept most of the way except for me (which is a good thing because I was driving).

When we got to the condo our "bellboy" was an elderly gentleman who had retired and found that he was bored sitting around the house. He was great. Gave us numerous hints and tips on things to do on the beach as he loaded up the pile of luggage we had. Instantly we felt at home which made a great first impression. This got me to thinking.

On your website how are you making a good "first impression". Do people feel good when they visit or are they instantly lost. Spend today thinking about how you can make a good impression on your site and tomorrow we'll give you a list of ours.

Tim